Returns & Refunds

Returns & Refunds

30 days to change your mind

You can return an item within 30 days of delivery. It needs to be complete and in a condition that allows resale, with accessories and packaging where possible. Trying something out the way you would in a shop is fine; if handling goes well beyond that and reduces the value, we may deduct the difference.

Start here, before you send anything

Email info@techkraft.store with your order number and which item it concerns. Please do not send anything back before you have heard from us — unannounced returns get delayed or lost, and in many cases you will not need to send it at all.

That is worth explaining. We ship from overseas partners, and for lower-value items the return postage often costs more than the item. Where that is the case, we would rather refund or replace it and let you keep or dispose of the item than have you pay to post it back. Contact us and we will tell you which applies.

If something is faulty, damaged or wrong

Send us a photo with your order number. We arrange a replacement or a full refund, and you pay nothing — no return postage, no restocking fee. This is on us, and we do not argue about it.

If you simply changed your mind

Where we do ask for the item back, return postage is paid by you. We will confirm the return address when you contact us.

Refunds

Once a return is agreed, we process the refund within 14 days to the original payment method. You get an email when it goes out.

Items that cannot be returned

Personalised or custom-made items, where permitted by law. Your statutory rights are unaffected by anything on this page.